There are five main dispensing areas which combine to maximise pharmacy profitabilty. Our experts understand that all pharmacies are different and through our individualised action planning we can help you to highlight areas for improvement and provide short, medium and long term solutions. One day spent in your pharmacy is usually sufficient to give pointers as to how to maximise your profitabilty.
1. People
who wait for their prescription (Acute)
Key areas for consideration are:
1. Waiting times - everyone expects you to dispense their
prescription accurately, but short waiting times are really
important. Ideally, less than 8 minutes.
2. Stock availability - you can't predict what will be needed,
but you should have a good idea. Patients with acute scripts,
won't want to return.
3. Advice from the pharmacist - this is a great opportunity to
sign this person up to your pharmacy, or if they are a regular
customer, encourage them sign up to your collection
service, to improve points 1 and 2.
3. Shared care
prescriptions (Methadone etc)
Key areas for consideration are:
1. Develop a good working relationship with your local drug and
alcohol team.
2. Ensure prescribers and key workers are aware of the services you
offer.
3. Look for courses to attend associated with shared care and
protection of vunerable patients.
4. Are you providing general health advice targeted to this patient
population? For example, healthy eating and dental
care.
2. Prescription
Collection Service (PCS)
Key areas for consideration are:
1. Make sure you have an audit trail for items ordered and
expected.
2. If you submt the order on the patient's behalf, ensure you have
a robust SOP in place to show the patient instigated the
supply. Medication used when required, should be
checked every time to prevent over ordering.
4. Community Dosage
System (CDS) - multidose in each blister
5. Monitored Dosage System (MDS) - single dose in each
blister
Key areas for consideration are:
1. Ensure all medication is made up in advance, according to a
well planned work management system.
2. Liaise with surgery to ensure people who receive weekly
deliveries get weekly scripts. Installment dispensing on an
FP10 is not good practice.
3. Designate areas where CDS and MDS can be prepared without
hampering the flow of the main dispensing area.
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